Our Policies
On this page you will find the following policies:
- Our return policy
- Our customer satisfaction policy
- Our pricing policy
- Our order cancellation policy
- Our Manufacturer's Warranty Policy
Return policy
We want you to be completely satisfied with your purchase from our site. If for any reason you are not satisfied with your product, we are here to help:
Return conditions:
1- Products can be returned within 15 days of the original purchase date.
2- Products must be in their original condition, unused and in their original packaging.
3- Personalized or final sale products cannot be returned, except in the event of a manufacturing defect or quality problem.
4- Return costs are the responsibility of the customer, except in the case of defective or damaged products.
5- To initiate a return, please contact our customer service at performancepodiumz@gmail.com to obtain a return authorization number.
Refunds:
1- Once we have received your return and verified that it meets our return conditions, we will proceed with the refund within 5 working days.
2- The refund will be made using the original payment method used for the purchase, unless otherwise indicated.
Exchanges:
1- If you wish to exchange a product, please contact our customer service at performancepodiumz@gmail.com for instructions on how to do so.
2- Exchanges are subject to stock availability. If the product you wish to exchange is not available, we will contact you to discuss available options.
We reserve the right to refuse returns that do not meet our return conditions.
If you have any additional questions about our return policy, please feel free to contact us at performancepodiumz@gmail.com .
Satisfaction Policy
We are committed to providing our customers with an exceptional shopping experience. If you are not completely satisfied with your purchase, we will do our best to resolve the issue quickly and efficiently:
Satisfaction Guarantee:
1- If you are not satisfied with your product for any reason, please contact us within 14 days of receiving your order to discuss your concerns.
2- We will work with you to find a solution that suits you, whether it is a full refund, product exchange or any other appropriate solution.
How to contact us:
1- For assistance or to discuss your concerns, please contact our customer service at performancepodiumz@gmail.com .
2- We are here to help you as quickly as possible.
Quality commitment:
1- We strive to provide high quality products and exceptional customer service to every customer.
Your satisfaction is our top priority, and we will take every step necessary to ensure that you are completely satisfied with your shopping experience with us.
Pricing policy
At Podiumz, we are committed to offering high-quality products at competitive prices. We believe in transparency and honesty in our pricing practices.
Fair and competitive prices:
1- We strive to maintain fair and competitive prices for all our products.
2- Our prices are regularly evaluated to ensure that they reflect the value of the products and the costs associated with their manufacture and distribution.
Promotions and discounts:
1- From time to time, we may offer special promotions or discounts on certain products.
2- The conditions and duration of these offers will be clearly indicated, and we undertake to respect the conditions of each promotional offer.
Price transparency:
1- All our prices include applicable taxes, unless otherwise indicated.
2- Shipping costs, if applicable, will be clearly indicated before finalizing your order.
3- We are committed to being transparent about our prices and avoiding hidden fees or unexpected costs.
Price changes:
1- We reserve the right to change our prices at any time, but any price change will not affect orders already placed and confirmed.
We understand that sometimes circumstances can change and you may need to cancel an order you have placed. We strive to make this process as simple and hassle-free as possible.
Cancellation conditions:
1- You can cancel your order at any time before it is shipped. Once the order has been shipped, it cannot be canceled.
2- To cancel an order, please contact us as soon as possible by email at performancepodiumz@gmail.com with your order number.
Refunds:
1- If you cancel your order before it is shipped, we will refund the total amount of your purchase using the original payment method used when ordering.
2- Refunds will be processed within 5 business days of order cancellation.
Cancellation confirmation:
1- You will receive an email confirmation as soon as your order cancellation has been successfully processed.
2- If you do not receive confirmation within 48 hours of your cancellation request, please contact us again to ensure your request has been received and processed.
Exceptions:
1- Custom or specially made orders cannot be cancelled once confirmed.
2- Orders in process or already shipped cannot be cancelled and will be treated as returns in accordance with our return policy.
Manufacturer's Warranty Policy
At Podiumz, we pride ourselves on the quality of our products and are committed to providing a solid warranty to give you peace of mind.
Warranty Coverage:
1- Our products are guaranteed against manufacturing defects for a period of 30 days from the original date of purchase, unless otherwise stated.
2- This warranty covers defects in materials and workmanship under normal and proper use of the product.
Warranty Claim Process:
1- If you have any problems with your product covered by our warranty, please contact our customer service at performancepodiumz@gmail.com for instructions on how to proceed.
2- You will need to provide valid proof of purchase, such as a receipt or order confirmation, along with details of the problem with the product.
Repair or replacement options:
1- Depending on the nature of the problem and the availability of spare parts, we will offer you either a free repair of the product or a complete replacement.
2- If a replacement is necessary and the original product is no longer available, we reserve the right to replace it with a product of equivalent or superior quality.
Warranty Limitations:
1- This warranty does not cover damage resulting from misuse, accident, negligence, unauthorized modification or normal wear and tear.
2- The manufacturer's warranty is limited to the repair or replacement of the defective product and does not include indirect or consequential damages.
